Insurance reports

When applying insurance claim for your damaged laptop, notebook or desktop computer – or other computer equipment and Electronic gadgets – your insurer will most likely require a computer insurance claim report, the report consists of mentioning the reason behind computer damage, an estimated cost of repair, along with the availability of replacement parts and time for completion. It is important to note that, the claim report helps your insurer in determining that whether a computer should be repaired or replaced.


Common situations where your device might be covered under Home/Business content insurance include *power surge, *liquid damage, *Accidental damage, *Dropped gadgets, *Malicious damage, *Fire.

* Dropped computers- It includes cracked screens, broken power jacks, damaged hard drives.

* Malicious damage –  Maybe the computer could also be stolen.

* Liquid damage – If the damages are made by spilled drinks, flooded basement or a roof leaks.

* Power surges or lightning – Power fluctuations, or any type of electricity damage.

* Fire – Due to fire, the computer may be damaged by smoke, water, electrical surges or anything else.


We’ll do a full assessment of your device (computer, laptop, iPad, tablet or any other gadget) identifying the cause of the problem and what damage has been done. Prepare a quote for new parts and labour cost.  Please note in order to provide you with a comprehensive report for your insurance claim we will need your computer for a period of 1-2 days to undertake a thorough test and assessment

Desktop computer, Apple Mac or laptop insurance claim report can also include cost for data recovery should you need to recover your important Data from damaged computer, laptop or mobile device.

We ‘ll provide you an assessment report which include all details insurer want to see in details, even we can send it directly to Insurer to save you hassle and time. Please see a sample report below.

Sample Letter

Re Make XXX Model Number xxx Serial Number xxxxxxx


Following your request to diagnose the laptop, we have found the following results. We have diagnosed, that there has been water damage to the main motherboard. Upon further inspection there also appears to be substantial water damage to the monitor. From appearance, this looks like sustained droplets have hit the keyboard, soaked through to the motherboard, and also back splashed against the screen.


We would highly recommend that the laptop is not powered on, under any circumstances.


Costings to repair the laptop are as follows.


Motherboard A$ xxx

Screen replacement A$ xxx



To dismantle the laptop in order to replace the motherboard, and screen, installation of new board, and screen. Clean all parts inside, re-assemble laptop complete, and testing complete.

3 Hours @ A$ xxx /hour

Total Labour charge A$ xxx

Total cost A$ xxx

Given the cost of labour and placement parts, and the likely time involved to source most of these components from different vendors – along with the fact that principal components of this laptop have to be replaced – it is our recommendation that this notebook not be repaired as it would be uneconomic and impractical to do so.

If you have any question, please feel free to contact me via email or phone number given below.



A to Z IT Solutions Pty