Frequently Asked Questions

Here are some frequently asked questions you may have!

What services do you provide to home users?

Our IT support services for home users include New computer or iPad set Ups, Home Networking, computer Repairs, Email configuration, Data Backup and Advisory, Data Recovery, basically anything that involves a computer, chances are we can help.

Will you install and configure computer purchased at any store?

Yes, our technicians can troubleshoot, install or optimize consumer technology products like Desktop, Laptop, iPad, other tablets, smart phone etc., no matter where they were purchased

What kind of hardware and software do you support?

We support any make or model of PC, Mac and Linux. We are not affiliated with any retailers. We can buy from any Computer store that you feel comfortable with, or we will suggest the lowest cost option.

Do you support Mac?

Yes, we do! We provide a wide range of services for various platforms including Mac, Windows and Linux. We provide Mac OS X upgrades, reinstall and Mac training for end user as well.

Do you support mobile devices?

Yes, our technicians can help you, setup iPhone, iPad, Android, BlackBerry and Windows Phones! We can troubleshoot the problem(s) and fix it quickly.

What if I really don’t know what the problem is?

That’s ok we come to you, review problem and recommend few solutions for you to choose from.

Do you sell New Computers?

Yes. We sell new and refurbished PC computers including laptops and desktops at competitive prices as per user needs and budget. You can purchase these from us or we are also happy to install and support hardware purchased from your preferred retailer.

What forms of payment does A to Z IT Solutions accept?

Currently we only accept cash, cheque or electronic payment.

Why would I choose A to Z IT Solutions?

No Fix No Fee~

If we can’t diagnose the problem or offer you a solution there’s nothing to pay!


We send the experts to your Home or Office, you save time and Petrol and everything is done in front of you

Same Day Service available

Need Urgent Fix? Same Day service is almost always available

Specific appointment Times

We make a specific appointment time with you so you don’t have to wait all day

No Jargons

We don’t use Technical Terms; we explain everything in plain English that everyone understands

Full Suite of Services

We Fix Desktop computers, Laptops, Apple Mac, iPad, Tablets and Servers. A ‘one stop shop’ so you only have to work with one I.T. company. Making Technology easier for everyone.

A Professional Team

Our Team of Members is highly Qualified, Experienced and equipped with Industry Certifications like Microsoft, Cisco and CompTIA+

Can I request a technician outside business normal hours on the weekend or public holidays?

Yes. We are open weekdays, weekends, evenings and public holidays

Strong Track Record

Thousands of satisfied customers and counting

What is No Fix No Fee Policy?

If we can’t diagnose the problem or offer you a solution there’s nothing to pay!

There are some situations where we diagnose a fault and we are able to fix the problem but the customer does not want the work to proceed or Any problem relating to the customer purchased an incompatible Hardware or software that does not meet required specifications then a Fee for the time spent on the diagnosis will be charged