Desktop Management & Support

We offer following System Maintenance and support services:

Maintenance of the operating system

– Patching and updating of the operating system
– Ensuring correct resources are allocated for networking
– Hardware and software installations
– Hardware and software repairs
– Printing related Issues

Securing and Virus Protection

– Firewall policy management
– Internet filtering
– Desktop management
– Server data security
– Locking down of publicly accessible workstations
– Penetration and Vulnerability testing

DATA Backup and Restoration

– Backup jobs monitored for success and failure
– Backup tapes taken off site
– Data integrity checks

Email Services

– Email connectivity
– Email server redundancy
– Email virus scanning
– Spam blocking
– Content filtering
– Distribution list Management

Remote Access

– Secure data communications
– Easy/Secure login to the network
– Reliability of the VPN gateway
– Root cause analysis for access and speed problems
– Investigation into congestion and bandwidth constraints
– Maintenance of the VPN user base

License Management

– Purchasing of licenses
– Maintaining software license agreements
– Ensuring the correct versions of licenses are obtained